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got a question?

  • Do I have to donate to your charity of choice?
    Did you know that in the U.K. 1 in 3 children live in poverty and that’s why for every subscription box sold, 33p is automatically donated to St Mark’s Meals, our charity of choice. They are a fantastic charity providing meal kits to schools, children centre’s and community hubs for kids to take home. We are trying to build a future where no child needs to go bed hungry. You can of course donate more directly through their website.
  • What is your slogan?
    Just like Nike’s ‘Just do it’, Disneyland’s ‘The happiest place on Earth’ or L’Oreal’s ‘Because you’re worth it’, we have our own. We have been cheeky though and have two slogans – Growing up magic and Eat, Play, Learn, Grow… you’ll see these across our brand, products and social media.
  • What are your values?
    Our values are at the core of our brand and mean a lot to us. We have three core values which are: Diversity & Inclusion – Celebrating and embracing all the differences in our wonderful world. We are founded on diversity and aim to continue our company in that spirit. Be Bold – Having the confidence and support to stand up for what we believe in, even if that means breaking norms. Check out our positive affirmation stickers. Believe in Magic – Growing up should be magical, enjoying little magical moments we experience all the time and believing in santa claus is no bad thing. Keeping the magic alive keeps us young.
  • What is Little Big Kid all about?
    Great question and here is our 30 second ‘elevator pitch’ – Little Big Kid is a children’s brand focusing on the things that young kids love to Eat, Play, Learn to help them Grow through the precious early years of childhood. We started the brand with the Eat element and proud to be the UK’s first subscription snack box filled with a range of healthy & yummy goodies that are designed especially for children.
  • Where do you find your healthy & yummy snacks?
    Shhhh it’s a secret! No really, we can’t tell you. Ok, here’s some inside information. We work hard to find brands that genuinely care and consider the needs of children. Putting a cartoon character on a packet, like many brands, does not make a snack suitable for kids. We look everywhere from online sites, artisan stores, food fairs, little local shops and recommendations. This is how we can bring all the children’s brands together to give you the best of the best for your kids.
  • What age range can enjoy your products?
    Big kids and little kids all love our products, some of them are even enjoyed by adults. Pre-schoolers from age 3, right through to primary school children aged 11 are our main customers.
  • When will I get my product?
    We know that you can’t wait for your amazing products to arrive and we have several options. You can choose to have deliveries fortnightly, monthly, or make ad-hoc one-time purchases.
  • What if my littlebigs do not like the products?
    Gosh – this never happens to us; we’re not prepared. Hang on a minute let me have a think. Ok here goes. If in the very unlikely event your littlebig does not like our products send us an email within 14 days so we can discuss and arrange a return. Some things such as personalised items, food products, hygiene goods are only refundable if damaged, and other products should be sealed and in their original packaging. You can find out more in our Returns and Refunds policy, (we were prepared – promise).
  • Who delivers my product?
    We deliver nationwide, using royal mail second class postal service, usually delivered in 2 – 4 days. If you need an urgent delivery, please contact us and we can discuss other options. Within the Milton Keynes and surrounding area, we have our very own local in-house couriers. They work around the clock, seven days a week to make sure you get your orders on time.
  • Can I amend or cancel my subscription?
    We would be sorry to see you go and hope you are only amending to have more items. You can amend or cancel your subscription any time. You can do this either directly in your account on the Little Big Kid website or email us at using the subject heading amend or cancel subscription. Your subscription will be amended or cancelled for the next available billing period. You can find out more in our Terms & Conditions.
  • What do I get in my snack boxes?
    We know the importance of variety and having a balanced diet and that’s why we aim to mix our boxes up each order, so your littlebigs can try and enjoy something different. We select a mixture of products from our brilliant children’s brands aka our Little Legends. You can find a list of these on the ‘Our Friends’ page of the website.
  • How many snacks will I get to enjoy?
    Lot’s or a little – it’s entirely dependent on you, your little kids, which size box or how many products you order. Our big snack boxes have an average of 10 snacks and our little boxes an average of 5 snacks.
  • What goes into each snack?
    As well as lots of love and yumminess, each of our snacks are individual labelled by the different brands, with all the ingredients, nutritional and allergen information. Please read these carefully before tucking in.
  • Can I give children, adult snacks?
    Of course, you can, we’ve all been there and shared some of our adult goodies with our kids – however they may not be the most healthy or appropriate for children. Currently in the U.K. 41 percent of children start secondary school overweight. We can do something about that and help reduce this number. Growing children have different needs and nutritional requirements, especially active children who are likely to eat much more frequently than some adults. So, it’s important to have a balanced diet, suitable for their age with lots of healthy, nutritional fruit, vegetables, meals and snacks. Our snacks help you to choose a much more healthily snacking option.
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